Return & Refund Policy

At The Lash Store, we stand behind the quality of our lash extension products and want you to be completely satisfied with your purchase. Please read our return and refund policy carefully before placing an order.

1. Returns

Due to the hygienic nature of lash products, all sales are final. We do not accept returns or exchanges on any opened or used products.

We may accept returns on unused, unopened, and sealed items within 14 days of delivery. To be eligible for a return:

The product must be in its original packaging
The item must be unused and in resellable condition
You must provide a receipt or proof of purchase

Note: Return shipping costs are the responsibility of the customer unless the item was damaged or incorrect.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 5 days of receiving your package at info@thelashstore.co with:

Your order number
A description of the issue
Clear photos of the product(s) and packaging

We will evaluate the issue and, if eligible, send a replacement or issue a refund at our discretion.

3. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 5–10 business days.

Shipping fees are non-refundable.

4. Non-Returnable Items

We do not accept returns or offer refunds on the following:

Opened or used products
Items marked as final sale
Gift cards
Custom or special orders

5. Cancellations

Orders cannot be canceled once they have been processed or shipped. If you need to make changes to your order, please contact us as soon as possible at info@thelashstore.co.

6. Contact Us

If you have any questions about your order, or this policy, please reach out to:

The Lash Store

Email: info@thelashstore.co

Website: www.thelashstore.co